Product Features Articles
Other Problem Using Pentana
Problem with Email Notification
Security Issues
Function Not Working As Expected
- Pentana Audit: Cannot unmap Entity Process or mark Entity (or parent Org Unit) as not Active, even though Entity has no active Audits, Entity Objectives, Incidents, Key Issues, Problems, Audit Findings or Actions
- Pentana Audit: Message “Cannot set Action to Completed until all the child Action Updates are resolved” even though no Action Updates are visible
- Pentana Audit: Record with Ref and Title has a blank Name
- Pentana Audit: Message "You cannot set this [record type] to Approved until all the child Points are Approved", though all visible Points are set to Approved
- Pentana Audit: Error opening attachment: "Document Is Unavailable" and Filename is blank
- Pentana Audit: Attachments behave as though reserved, but show no name in the Reservation field
Error Message
- Pentana Audit: "Insufficient memory to continue the execution of the program" and "OutOfMemoryException" error messages
- Pentana Audit: Error "Width and Height must be non-negative" appears when opening a screen / properties panel
- Pentana Audit: Error "An item with the same key has already been added." when opening a timesheet
Admin
Library
Universe
Get help from Ideagen

Ideagen Support is here for you
With your Ideagen contract you have access to the Support Team 365 days a year. Help is at hand if you're experiencing a technical issue or have a question on any of our solutions. Simply raise a ticket or give us a call to speak to an advisor.